Returns and Exchanges Policy

At Jaspacks we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help.

Returns and Exchanges

• Eligibility: Items must be unused, in their original condition, and in the original packaging to qualify for a return or exchange.
• Timeframe: You have 30 days from the date of delivery to request a return or exchange.

What We Offer

• Exchange for a different colour or product.
• Store credit for future purchases.
• A full refund as long as your return is unused.

Return Process

• Write an email to hello@jaspacks.com stating that you’d like to return an item and include the reason for your return, or submit your request through your client portal on our website.
• We’ll send you a return shipping label along with detailed instructions for returning your item.
• Once we receive your return, we’ll inspect the item and process your exchange, store credit, or refund according to our policy below.

Processing Refunds

• Inspection: Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Refund Timing: Approved refunds will be processed to your original payment method within 5-7 business days.
• Late or Missing Refunds: If you haven’t received your refund after 10 days, please check with your bank or card provider, as processing times may vary.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was incorrect or defective upon arrival. Shipping costs are non-refundable.

Contact Us

For return and exchange inquiries, please reach out to us at  hello@jaspacks.com. We’re happy to assist!

Return address: Marketikat Ltd., 40 Spenlow Apartments, N1 7GH, London, UK

Do not return an item before contacting us.